Amazon Workspace Mac Download
.Round trip time may vary due to network conditions. The region recommendation is based on service availability and latency. Learn more about Amazon WorkSpaces Client Network Requirements.If this page is accessed from within a WorkSpace it will show results between your WorkSpace and the available regions. To download and install the client application. On your iPad, open Amazon WorkSpaces Client Downloads and choose the iPad link. Download and install the application. Verify that the Amazon WorkSpaces client application icon appears on one of the iPad desktops.
The following information shows the most common errors, their common causes, and troubleshooting guidance:
After authenticating, the Amazon WorkSpaces client expands and displays a gray 'Loading...' screen for a while before returning to the login screen. No other error message appears.
How To Download Amazon Workspace
This error usually indicates that the Amazon WorkSpaces client can authenticate over port 443, but can’t establish a streaming connection over port 4172. This can happen when network prerequisites aren’t met. Issues on the client side often cause the network check in the bottom-right corner of the client to fail. Click the icon (typically a red triangle with an exclamation point) to see which health checks are failing.
Note: The most common cause is a client-side firewall or proxy preventing access over port 4172 (TCP and UDP). If this health check fails, check your local firewall settings.
Amazon Workspace Online
If the network check passes, this often indicates a problem with network configuration on the WorkSpace. For example, a Windows Firewall rule might block port UDP 4172 on the management interface. Connect to the WorkSpace using a Remote Desktop Protocol (RDP) client to verify that the WorkSpace meets the same port requirements.
'WorkSpace Status: Unhealthy. We were unable to connect you to your WorkSpace. Please try again in a few minutes.”
This error usually indicates that the SkyLightWorkSpacesConfigService service isn’t responding to health checks.
If you just rebooted or started your WorkSpace, wait a few minutes, and then try again.
If the WorkSpace has been running for some time and you still see this error, verify that the SkyLightWorkSpacesConfigService service:
- is running
- is set to start automatically
- can communicate over the management interface (eth0)
- isn't blocked by any third-party antivirus software
To verify that the SkyLightWorkSpacesConfigService service meets the above requirements, follow these steps:
1. Connect using RDP.
2. Open Windows PowerShell, and then run the following command: